who We’re Looking For

We’re looking for an Account Manager who thrives on keeping things moving and making them grow.

Your mission will be to:

• Be the glue between our clients and our teams.

• Ensure delivery stays on track, on brief, and on time.

• Proactively manage and expand client accounts by identifying new opportunities, upselling, and helping us go from handling one brand from a portfolio to handling the whole portfolio.
  

In short: we want you to drive account health and revenue by being strategic, organized, and client-obsessed (but not client-submissive — we expect you to lead confidently).

What You'll Actually Do

• Maintain regular, thoughtful contact with assigned clients — anticipating their needs before they ask.

• Coordinate seamlessly with our Head of Email to ensure flawless execution for every client.

• Keep scopes of work crystal clear and protect margins by flagging scope creep early.

• Identify upsell opportunities and lead the charge to expand accounts (new or extended retainers, cross-selling to sister companies, etc).

• Report on account health, growth, and potential risks — before they become issues.
  

What we need you to have

• Account management experience (agency experience = gold star)

• An operational brain: timelines, scopes, briefs — you keep them tight (project management skills or experience = another gold star)

• A talent for relationship-building, earning client trust without becoming a pushover

• Understanding of marketing and product fundamentals — a huge plus but not a must.

• English — advanced or fluent, since you will be working with our European and American clients as well as Ukrainian
  
  

What You’ll Get

• Competitive base salary + revenue share-based bonuses for expanded accounts

• Reliable team, that will make those bonuses feasible

• Exclusive team events in Kyiv, online, and/or abroad